TUI couple’s reimbursement plea after ‘babymoon’ shuttle ruined by way of 24-hour flight hell

The couple had handled themselves to per week on the Spanish island to have fun falling pregnant prior to their flight house used to be not on time and after all cancelled, sparking 24 hours of hell

Chris Goulding and Ceri Burns have been stuck up within the airline delays

A pair who loved a shuttle to Lanzarote to have fun the approaching arrival in their first kid have been left fuming when their flight house used to be cancelled.

Seven-months pregnant Ceri Burns and Chris Goulding, from Solihull, have been first informed the aircraft can be not on time by way of an hour once they arrived at Lanzarote’s César Manrique-Lanzarote Airport.

Their wait briefly descended into chaos as stranded passengers began arguing with Tui body of workers because it changed into transparent they wouldn’t be flying house.

The problems come after months of nightmare trips skilled by way of passengers, together with lengthy delays and cancellations.

Chris stated: “Passengers began getting dissatisfied and arguing with body of workers because it changed into transparent the ones within the pen weren’t going to be boarding, Birmingham Live reported.

Fed up passengers looking forward to the aircraft house

Their flight used to be not on time and in the end cancelled

“We have been then informed the aircraft had departed and we had now not even were given to scan our boarding cross. I requested the TUI rep to scan our cross as we had no thought whether or not [our luggage] used to be at the aircraft or within the trolley at the runway.

“She returned to glumly say it used to be at the aircraft on its solution to Tenerife. We have been promised it might proceed to Birmingham and it might be there day after today.”

Ceri and Chris have been post in a Lanzarote resort however stated there used to be no meals or drink to be had as amenities had closed for the night time. They claimed TUI stated they’d be reimbursed in the event that they booked an alternate flight.

The couple had taken the babymoon shuttle to Tenerife

Chris added: “Unable to even get modified as our baggage used to be MIA, we showered and freshened up as absolute best lets by way of borrowing deodorant from different stranded passengers and were given a taxi to the airport. We boarded our flight and were given house.

“When we returned to Birmingham Airport to assemble our baggage after each flights from Tenerife and Lanzarote had are available we have been knowledgeable by way of airport body of workers our baggage were not there.”

The couple’s luggage have been in the end dropped at their house and now they’re hoping for reimbursement as they needed to splash out on taxis and other flights.

The couple are hoping for reimbursement



“We’re looking to get a reimbursement from TUI however they’re pronouncing they do not recognise our reserving reference,” Chris stated. “We additionally need compensation for the flights and taxis we needed to ebook. I’ve misplaced whole religion in TUI.”

A TUI spokesperson stated: “We wish to apologise to Mr Goulding and Ms Burns for the trade of their scheduled flight from Lanzarote to Birmingham on Sunday, June 12. We do know the way disappointing and irritating delays can also be.

Unfortunately, because of operational problems, we needed to trade plane which ended in a brand new flight running day after today. All consumers have been supplied with in a single day lodging.

“However, Mr Goulding and Ms Burns made the verdict to not commute at the re-scheduled flight and their baggage used to be subsequently got rid of from the plane at Birmingham Airport.”

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