‘We hope you loved Ed Sheeran’ e-mail ‘insults’ enthusiasts with cancelled tickets in spite of empty Hampden seats

An e-mail pronouncing “We hope you loved Ed Sheeran ” has been despatched to those that had tickets cancelled for the chart-topper’s gig at Hampden Park ultimate night time.

Fans together with emergency services and products staff – who booked tickets the usage of the Blue Light Card provider for NHS, social care sector, and military – have been simplest notified they may now not attend the Glasgow live performance simply hours prior to it was once because of get started.

It is believed loads of price ticket holders have been suffering from the past due cancellation, with a lot of them unnoticed of pocket after paying for trip and lodging to wait the display.

The view of unfilled seats on the live performance in Hampden ultimate night time

Some who had tickets cancelled then won an e-mail from Ticketmaster on Saturday morning after the gig pronouncing “We hope you loved Ed Sheeran”, with the transfer described as “including insult to damage”.

One Twitter consumer mentioned: “in truth laughable being despatched this e-mail this afternoon does not this simply upload insult to damage I’d have loved it had I in truth were given to move and my tickets now not been cancelled”.

Another added: “Are you having an absolute giggle? #edsheeranglasgow #cancelledby???”

It comes hours after loads of empty seats have been noticed on the second one night time of the hitmaker’s Glasgow displays.

The Ticketmaster email was seen as an 'insult' to fans who could not attend the gig
The Ticketmaster e-mail was once observed as an ‘insult’ to enthusiasts who may now not attend the gig

Footage captured in the course of his efficiency confirmed numerous seats positioned in the course of the venue unfilled.

At least 4 blocks of seating space also are observed mendacity unused, then again it’s understood this was once because of well being and protection functions.

NHS staff have been amongst those that had their tickets to his display cancelled on the ultimate gasp.

Concert promoter AEG blamed an oversubscription of the complimentary tickets and instructed enthusiasts they’ll see Ed Sheeran subsequent time he performs in Scotland.

Hundreds of empty seats were spotted on the second night of the hitmaker's show
Hundreds of empty seats have been noticed on the second one night time of the hitmaker’s display

Kaye Hannah, from Cumnock in East Ayrshire, was once on her means up Glasgow with spouse David, an NHS employee, on Friday when she won a message to mention their two gig tickets have been cancelled.

The 67-year-old lawn centre supervisor instructed the Record: “We booked a resort within the town for over £100. We won the message to let us know our tickets have been cancelled at 1.50pm and the live performance was once meant to begin at 4pm.

“It got here via 10 mins prior to we have been because of take a look at in for our resort, too, so it was once too past due to cancel that.

“We have been instructed we were not going to get our a refund for the tickets for the reason that tournament wasn’t cancelled, so we simply determined to stick the night time.

“I doubt they’ll give us Ed Sheeran tickets someday for a similar value once more. David is a huge fan, that is why we booked. We’ve had a garbage time throughout lockdown and feature misplaced many members of the family.

“We concept it could be one thing to cheer us up.”

Sheeran performed back-to-back shows at Hampden Stadium on Thursday and Friday
Sheeran carried out back-to-back displays at Hampden Stadium on Thursday and Friday

She persisted: “I used to be despatched footage of giant blocks of unfilled seats on the live performance. I additionally stored getting signals on my telephone telling me to move. We regarded as going to Hampden however it is reasonably a trek out and there was once no delivery.

“David was once made redundant throughout lockdown then were given a task with the NHS on a short lived foundation however has lasted a yr and a part.

“He works within the vaccination staff the place body of workers have been within the eye of the typhoon, as have been the folks at the wards.

“They did not know what they have been going into however they went in and did their jobs.

“The live performance was once one thing to get us out a rut.”

An AEG spokesperson up to now mentioned: “Unforeseen logistical cases have sadly ended in an oversubscription to a complimentary allocation of tickets for this night’s display.

“This has intended some recipients have sadly had their tickets cancelled.

“We will make sure that the ones affected will probably be invited subsequent time Ed performs in Scotland.

“Our buyer members of the family staff is these days coping with all shoppers who’ve been affected, and we apologise for the inconvenience led to.”

The Daily Record has contacted Hampden Park and AEG Presents for additional remark.

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